PRIVACY POLICY
Effective 9 November 2026. Last updated 9 November 2026.
This policy explains what personal information KG Physique collects, why it is collected, who it is shared with, and how you can access, correct or delete it.
1. WHO WE ARE
KG Physique provides online bodybuilding coaching, contest preparation and bloodwork consultations. KG Physique is a trading name of born brown PTY LTD (ABN 68 691 339 143). In this policy, "we", "us" and "our" mean born brown PTY LTD trading as KG Physique. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. WHAT WE COLLECT
Contact details: name, email address, phone number, country or time zone.
Enquiry information: your training status, goals, and which service you are interested in.
Coaching information: training history, bodyweight and measurements, food intake, photos you choose to send, gym access and schedule.
Health information: blood test results, medical history and medication or compound use that you choose to share for a consultation.
Payment information: transaction records. Card numbers are handled by our payment provider and are never stored by us.
Technical information: IP address, browser and device type, pages visited, and how you reached our site.
HEALTH AND SENSITIVE INFORMATION
Blood test results and medical history are sensitive information under Australian privacy law and get stricter protection than ordinary contact details. We only collect them when you choose to send them for a consultation, we use them for that consultation and your ongoing coaching and nothing else, and we never disclose them to a third party without your express consent, except where the law requires it.
3. HOW WE COLLECT IT
Forms on kgphysique.com.au. Lead forms on Facebook and Instagram, where you submit your details inside the Meta platform. Direct messages on Facebook, Instagram or WhatsApp. Email, video calls and files you send during coaching. Automatically, through cookies and similar technologies, when you browse our site.
4. WHY WE USE IT
To respond to your enquiry and tell you about the right service. To deliver coaching, contest preparation and consultations. To take payment and keep the financial records the law requires. To send you service messages about your coaching. To measure which of our advertising works, and to improve our site.
We do not sell your personal information. We do not share it with unrelated third parties for their own marketing.
5. COOKIES AND TRACKING
Our website uses cookies and similar technologies, including:
Meta Pixel and Conversions API - tells us how many people reached our site from a Facebook or Instagram advertisement, and lets us show advertising to people who have visited. Some of this information is sent to Meta from your browser and some from our server.
Google tag - website analytics, so we can see which pages are used.
Wix - cookies that are necessary for the site to function.
You can block or delete cookies in your browser settings, and you can limit advertising tracking in your Facebook, Instagram and Google account settings. Blocking cookies may stop parts of the site working.
6. WHO WE SHARE IT WITH
Meta Platforms - advertising delivery and measurement; lead forms submitted on Facebook or Instagram.
Wix - website hosting and forms.
Google - website analytics.
Payment providers - processing payments.
Email and video providers - communicating with you and running check-in calls.
We may also disclose information where we are required to by law.
7. OVERSEAS DISCLOSURE
Several of the providers above are based outside Australia, including in the United States and the European Union. By using our services you acknowledge that your personal information may be stored or processed overseas, and that overseas recipients may not be subject to Australian privacy law.
8. HOW WE STORE AND PROTECT IT
Information is held in password-protected accounts and services with access limited to KG Physique. Health information is kept separately from general enquiry data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Leads submitted through Facebook or Instagram lead forms are available in Meta's systems for 90 days, after which they are no longer retrievable from Meta. We download them before that point.
9. HOW LONG WE KEEP IT
Enquiries that do not become clients: up to 24 months, then deleted.
Client records, including health information: 7 years after coaching ends, in line with Australian record-keeping expectations for health-related services.
Financial records: 7 years, as required by Australian tax law.
10. ACCESSING, CORRECTING AND DELETING YOUR INFORMATION
You can ask us at any time to tell you what we hold about you, correct anything that is wrong, delete your information, or stop sending you marketing. Contact us using the details below and we will respond within 30 days. There is no charge. We may need to verify your identity before acting on a request, and we may need to keep some records where the law requires it.
11. COMPLAINTS
If you think we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
12. CHANGES TO THIS POLICY
We may update this policy from time to time. The current version is always published at kgphysique.com.au, and the effective date at the top of this page tells you when it last changed.
CONTACT
born brown PTY LTD trading as KG Physique, Melbourne, Victoria, Australia
Email: kunal@bornbrown.com.au
Web: kgphysique.com.au
ABN 68 691 339 143